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FREQUENTLY ASKED QUESTIONS

How does MirrorWhite ensure Product Quality?

MirrorWhite products are made from high quality Sterling Silver( 0.925 silver). Our designs are handcrafted by highly-skilled traditional artisans across India. We take utmost care in carefully selecting and working with the producers to ensure best designs and high quality.


Is there a warranty on the MirrorWhite Jewelry?

Since all our jewelry is handcrafted, we do not offer any kind of warranty on the product.

 

How should I take care of my MirrorWhite jewelry?

Please click on the following link to read about suggested care instructions - Jewelry care


How will my order get shipped? How long will it take to receive my order

Please click the following link to ready about MirrorWhite shipping process and policy- Shipping Policy


Is Sales Tax collected on my Order?

Since MirrorWhite does not have physical presence in any state in the United States outside of Oregon, we do not collect Sales tax from our customers.


What is the MirrorWhite Return Policy?

MirrorWhite returns policy is outlined in detail on this page- Returns Policy. Please reach out to help@mirrorwhite.com for any questions that you may have.

 

What method of payments do you accept?

We process all our payments through Paypal. You may choose to pay via your Paypal account or MasterCard, Visa and Amex credit and debit cards.

 

How are promotional codes applied to my order?

You can apply a unique promotional code given to you during checkout for a percentage or fixed discount. Promotional codes are usually applied on items not on sale.

 

Are any items excluded from promotions?

Usually, Gift cards and sale items are excluded from promotions.